Please Note When Placing an Order

What is a blind box?
A “blind box” means customers cannot confirm which specific product from the series they will receive before opening it. If there is a secret box in the full set, it will replace a common box.

We cannot guarantee that you will receive the secret box: the quantity of each series varies, and the obtaining of secret box is entirely random.
We also cannot guarantee that you will receive a specific product: the item you receive is random, and we cannot determine in advance which one you will get. Customers are advised to carefully consider which product or blind box series they wish to purchase.
If you change your mind after purchase, we do not offer refund or exchange services.

1. Return & Exchange Policy Overview

Range of Application
This policy applies to orders purchased through the Amlls website (amlls.com).

Return & Exchange Conditions

Eligible for Return/Exchange:

Products with quality issues (e.g., damage, missing accessories);

Products with obvious defects (must meet defect assessment criteria);

Received items do not match the order (e.g., wrong style, color).

Not Eligible for Return/Exchange:

Due to customer’s personal reasons (e.g., dislike, wrong size);

Blind box products without quality issues that have been unpacked.

2. After-Sales Request Time Limit

For Quality Issues & Defects:

Request Period: Within 15 days starting from 00:00 the day after signing for the product.

Overdue Request: Requests submitted after the 15-day period will not be accepted.

3. After-Sales Processing Methods

For Quality Issues & Defects:

Exchanging will be prioritized; return and refund will be processed if replacement inventory is unavailable.

Return shipping costs will be borne by the merchant.

Special Product Handling:

Blind Box Products: For quality issues, please contact customer service for an exchange within 15 days after signing for the goods.

Duplicate Items in Sealed Blind Box Sets: Requires supporting evidence (e.g., unboxing video) for verification and processing.

4. Return & Exchange Process

Submit Request

Log in to your account on the official website and go to "My Orders";

Confirm the product(s) and order number requiring return/exchange;

Contact us via customer service email ([email protected]);

Fill in the reason and upload supporting evidence in the email;

Wait for our customer service team to review your request.

Review & Confirmation

Customer service department will review within 1-3 business days.

Results will be notified via email, including return address and important instructions.

Product Return

Repack the item securely in its original packaging.

Recommended to use a trackable shipping method and email the logistics details to customer service.

Completion of Process

Refund: Processed within 7-14 business days via original payment method.

Replacement: Shipped within 5-10 business days after confirming receipt of returned item.

5. Contact Information

Customer Service Email: [email protected]

Working Hours: Monday to Friday 9:00-18:00